Open to IT Support Roles — Katy / Houston, TX

IT
Support
Specialist

2+ years resolving technical issues, supporting end-users, and maintaining a 100% customer satisfaction rating across SaaS platforms. Currently working as an IT Consultant, where I've built and administered a fully open-source, self-hosted AI server with no cloud dependency, alongside client web development. BBA in Information Technology from Texas Tech, with a background in help desk, desktop support, and 5+ years running a full-cycle e-commerce business.

// Core Proficiencies
Help Desk Support
Troubleshooting
Remote Support
Ticketing Systems
User Training
Hardware / OS
Available for full-time opportunities
01

What I Do

🖥️

Help Desk & Desktop Support

L1 and L2 support via phone, email, and chat. Hardware and software troubleshooting, SLA-driven resolution, and clear communication with non-technical users.

🔗

Remote Support

Remote desktop sessions via TeamViewer to diagnose and resolve issues in real time — minimizing downtime and keeping users productive without on-site visits.

🎫

Ticketing & Incident Management

Managing queues in ZenDesk, tracking issues in JIRA, and maintaining detailed resolution logs. Experienced with escalation workflows and SLA compliance.

👤

User Account Management

Active Directory administration — user provisioning, access control, password management, and onboarding new employees to company systems.

📋

Documentation & Training

Writing clear technical documentation in Confluence, onboarding new support staff, and training end-users on tools and processes.

⚙️

Hardware & OS

PC builds from scratch, Windows 7–11 support, dual-boot configuration, and GRUB/UEFI setup. Comfortable diagnosing both software and physical hardware issues.

02

Tools & Tech

// Support & Ticketing
🎫 ZenDesk
📋 JIRA
📖 Confluence
🖥️ TeamViewer
💬 Slack
// Systems & Platforms
🪟 Windows 7 / 8 / 10 / 11
🐧 Linux (Ubuntu)
👤 Active Directory
📦 Microsoft 365
🤖 Ollama / Open WebUI
// Business & ERP
🏢 SAP
📊 Crystal Reports
☁️ Amazon S3
// E-Commerce & CMS
🛒 Shopify
🛍️ WooCommerce
🌐 WordPress
03

Experience

Feb 2026 – Present
IT Consultant / Technical Services
Self-Employed — Hybrid
  • Provide freelance IT and technical services for a small business client, spanning systems infrastructure, AI tooling, and web development.
  • Built and administer a dual-GPU (RTX 5060 Ti x2) Ubuntu server running a self-hosted AI stack: Ollama, Open WebUI, SearXNG, and Kokoro TTS.
  • Designed a custom AI-driven CFD simulation pipeline integrating OpenFOAM and ParaView, using LLM-generated parameters to automate simulation case setup; resolved GPU driver and CUDA compatibility issues.
  • Designed and assembled a high-performance workstation (Ryzen 9 5900X, dual GPU, 64GB RAM), including BIOS configuration to enable multi-GPU operation.
  • Design and maintain client websites, including allampedup.com (guitar/amp/pro audio repair) and fullspectrumlive.net (live sound production), for the same business owner.
Jun 2020 – Feb 2026
Owner / Operator
E-Commerce Business — Remote
  • Launched and managed a successful online retail business, overseeing all aspects from conception to execution.
  • Solely designed and maintained an e-commerce website, including product listings, content updates, and UX improvements.
  • Utilized platforms including Shopify and WooCommerce; integrated third-party tools for payment processing, CRM, and analytics.
  • Implemented digital marketing campaigns (SEO, PPC, social media) leading to a 75% increase in website traffic and 15% growth in conversion rates.
  • Developed customer service protocols for inquiries, returns, and complaints to enhance satisfaction and loyalty.
Sep 2021 – Jan 2023
IT Technical Support Specialist
Cart.com — Remote
  • Provided troubleshooting and technical support via phone, email, live chat, and web-based tools for all standard desktop issues.
  • Resolved L1 and L2 issues; elevated complex and high-priority problems when necessary.
  • Ran diagnostic programs, isolated problems, and implemented solutions while managing multiple tickets simultaneously.
  • Communicated with customers across all levels of technical and non-technical skill sets.
  • Trained and coached new support engineers on troubleshooting and customer service best practices.
  • Maintained a 100% customer satisfaction rating throughout tenure.
May 2019 – Aug 2019
IT Support Technician — Internship
5 Under Golf Center — Beaumont, TX
  • Used Active Directory to manage user accounts and permissions; installed OSes on PCs, POS systems, and mobile devices.
  • Data transferred, formatted, and imaged systems; installed drivers for printers, wireless adapters, monitors, and other components.
  • Utilized SAP, Crystal Reports, Amazon Web Services, and Microsoft Office to analyze data and support business operations.
  • Trained employees on SAP, Crystal Reports, and Excel to support e-commerce roles.
  • Developed and maintained documentation for all IT processes and implementation plans.
May 2020
BBA — Information Technology
Texas Tech University — Lubbock, TX
  • Bachelor of Business Administration with a focus in Information Technology.
04

Projects

// 001 2026

Always-On AI Workstation

Built and configured a dedicated local AI server for small business use. Assembled the hardware around a Ryzen 9 9700X and dual NVIDIA RTX 5060 Ti GPUs with 64GB RAM. Deployed a full open-source AI stack on Linux including a local LLM, web UI, and task automation layer — no cloud dependency.

PC Assembly Linux (Ubuntu) Local LLM Deployment Multi-GPU Configuration Open Source AI Stack Small Business Automation Ollama Open WebUI
Details →
// 002 2026

Full Spectrum Live — Small Business Website

Built a full website for a live sound production company — custom HTML/CSS, dark industrial branding, and SEO meta implementation across all pages. Added Open Graph tags, canonical URLs, and a Calendly booking embed. Configured DNS and hosting on Bluehost.

HTML / CSS Open Graph SEO Meta Tags DNS Configuration Content Writing Bluehost
// 003 2026

All Amped Up — Small Business Website

Designed and built a multi-page static site for a guitar, amp, and pro audio repair shop — hand-coded HTML/CSS with a dark vintage aesthetic. Wrote SEO-optimized copy for each service page, structured content around local search intent, and configured hosting and DNS on Bluehost.

HTML / CSS SEO Local SEO DNS Configuration Content Writing Bluehost
// 004 2026

Custom PC Build + Dual-Boot Setup

Built a full custom workstation from scratch — ASUS TUF B550 motherboard, Ryzen 7 5800X3D, RTX 2070, NZXT H6 Flow case. Configured dual-boot Windows 11 and Ubuntu, including TPM, MBR-to-GPT conversion, and GRUB setup.

Windows 11 Ubuntu GRUB Disk Partitioning Hardware Assembly
Details →
// 005 2026

Private Dedicated Game Server

Configured and deployed a dedicated game server for a private group. Set up Discord bot integration, worked through Developer Portal OAuth2 issues, and managed permissions and network settings.

Windows Networking OAuth2 Discord API
Details →
// 006 2026

Mini PC Home Lab — ASUS PN50

Configured an ASUS PN50 mini PC as a dual-boot lab machine. Worked through TPM issues, USB flashing, and GRUB configuration to set up a stable Ubuntu environment for testing and learning.

Ubuntu GRUB Bash Disk Imaging TPM / UEFI
Details →
05

Let's Talk

I'm actively looking for IT Support and Help Desk roles in the Houston / Katy, TX area. If you have an opening or just want to connect, I'd love to hear from you.

✉️
Email
aarontarrington3@gmail.com
🔗
LinkedIn
www.linkedin.com/in/aaron-arrington/
📍
Location
Katy / Houston, TX — Open to on-site or remote
// Status
Open
to Work
IT Support · Help Desk · Desktop Support